Art Wood Flooring - 5716

12-Month Warranty Conditions for Artistic Wood Flooring

To ensure customer rights, our artistic red balau wood flooring products come with a 12-month warranty under the following conditions:

1. Warranty Conditions

• The product must be installed and used according to the technical guidelines.
• The product is within the 12-month warranty period from the date of purchase.
• Defects covered under warranty include:
  • Swelling, bubbling, or peeling on the surface.
  • Warping or unusual shrinkage due to manufacturing defects.
  • Faults in the surface coating or protective layer not meeting quality standards.

2. Warranty Exclusions

The warranty does not cover the following cases:

• Damage caused by external factors:
  • Natural disasters, fire, flooding, or insect infestation.
  • Damage from heavy impact, dragging objects, or improper use.
• Improper maintenance, including using unsuitable chemicals for cleaning.
• Repairs or modifications by unauthorized third parties.
• Missing purchase receipts or invalid warranty cards.

3. Warranty Process

• Step 1: Contact the dealer or warranty center where the product was purchased.
• Step 2: Provide product information (warranty card, receipt) and describe the issue.
• Step 3: Technical staff will inspect and determine the cause of the defect.
• Step 4: Repairs or replacements will be carried out free of charge if the product meets the warranty conditions.

4. Customer Notes

• During use, avoid prolonged exposure of the flooring to water or high temperatures.
• Clean the flooring with a damp cloth and suitable cleaning agents; avoid using strong chemicals.

For further assistance or warranty support, please contact Kho Sàn Gỗ today!