I. PROVISIONS ON THE RESPONSIBILITY OF THE SELLER AND PURCHASER
- Obligations of the seller:
+ Advise and guide all information related to the product so that the buyer understands and can use the service.
+ Providing full product delivery to Buyer on time and quantity after Buyer has paid in full to Seller.
+ Assisting the buyer in resolving complaints, questions and difficulties in using the product.
Providing documents related to Buyer's payment to the Seller such as receipts, invoices, ..., with the total amount of money ordered by the Buyer in the month as requested.
- Obligations of Buyer:
+ Strictly follow the processes and regulations related to services provided by the seller.
+ Payment to the seller in full amount under the order together with the documents, invoices (if any).
+ Provides full support and information to the Seller regarding transactions upon Seller's request.
II. REGULATION ON REFUND POLICY
- For in-store purchases, in case there is no alternative, we will refund the cash.
- With online transactions in case of refunds due to overpayment or customers do not buy anymore, we will transfer to the bank account agreed by the two parties.
III. PROVISIONS ON THE PROCESS OF HANDLING COMPLAINTS
- Receive all complaints of customers related to the use of products of the shop.
- All warranties, exchanges, you must go to our transaction site to carry out warranty procedures.
- The time limit for resolution of complaints shall not exceed three (03) working days from the date of receipt of the complaint from the customer. In case of force majeure the two sides will negotiate themselves.
IV. TIME FOR INFORMATION STORAGE
- Preserve and store transaction data of customers within 06 months from transaction date.
- Keep records related to customer complaints within 6 months from the date the results of the inspection are accepted by customers.
V. PROVISIONS ON INFORMATION SECURITY
- The information of customers using the product on the website Khosango.com will be confidential and not disclose your personal information to unrelated third parties without the consent of customers. .
- Use of personal information: In case of necessity, Khosango.com may use the information of the customer on the system to contact such as calling, sending mail, thank letter, ...
- Sharing of personal information: The Company undertakes not to disclose any information of the Customer. Except in certain cases as required by law, in cases where we believe that it will help us to protect our legitimate interests before the law.
VI. CONTACT INFO
For further information, please contact us at the following address:
3K HOME WAREHOUSE
Address: 243/1/33 To Hien Thanh, Ward 13, District 10, HCMC